Return & Refund Policy
Effective Date: February 26, 2026
1. Returns
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items within 30 days of delivery for a replacement or refund.
Eligibility for Returns:
- Items must be unused, in their original packaging, and in the same condition as when received.
- Proof of purchase (order number or receipt) is required.
- Certain items, such as heavily used or damaged products, may not be eligible for return.
2. How to Initiate a Return
To start a return, please contact our customer support at haolitek666@gmail.com with your order number and reason for return. We will provide you with instructions and a return authorization.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method within 5–10 business days.
- Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
4. Exchanges
If you receive a defective or incorrect item, we will provide a replacement at no additional cost. Please contact us within 7 days of receiving the item to request an exchange.
5. Shipping for Returns
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return is delivered safely.
6. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at haolitek666@gmail.com with photos of the item. We will work quickly to replace the item or issue a refund.
7. Contact Us
For any questions regarding returns, refunds, or exchanges, please contact our support team:
Email: haolitek666@gmail.com